Refund policy

RETURN & REFUND POLICY

1. Return Window

We offer 60-day returns for all items. Returns must be initiated within this window. Items returned after this period may not qualify for refunds.

2. Return Conditions

Items must be:

• Unused and unworn (no signs of usage)
• In original condition (no damage beyond manufacturing defects)
• In original packaging with all documentation, tags, and accessories included
• Clean and undamaged (except for manufacturing defects)

Items showing signs of wear, use, or damage are not eligible for return.

3. Reasons for Return

You may return items for:

• Defective merchandise (manufacturing flaws, damage, malfunction)
• Incorrect item (we sent wrong product)
• Not as described (significant discrepancy between description and item)
• Changed mind (general dissatisfaction with item)
• Wrong size (sizing errors when sizing information was available)
• Fit concerns (items that don't work with your body)

Custom or made-to-order items cannot be returned unless defective.

4. Return Process

Step 1: Contact our customer service team at returns@shaneapparel.com with:

• Order number
• Item details
• Reason for return
• Photographs of condition (for defect claims)

Step 2: We'll provide return authorization number and shipping instructions.

Step 3: Pack item securely in original packaging with authorization number included.

Step 4: Ship to our return address via your preferred carrier with tracking.

Step 5: We'll inspect returned item and process refund within 5-7 business days.

5. Return Shipping

Free Returns for:

• Defective items
• Incorrect items sent by us
• Items significantly different from description

Customer-Paid Returns for:

• General dissatisfaction
• Wrong size (when sizing information was available)
• Changed mind

Return shipping costs are customer's responsibility unless we're at fault.

6. Refund Processing

• Refunds are issued to original payment method
• Refund processing takes 5-7 business days after inspection
• You may see temporary authorization holds; these will be released within 10 business days
• Returned items must be received before refund processing begins

7. Partial Refunds

We may issue partial refunds if:

• Item is damaged due to customer mishandling
• Item shows signs of wear or usage
• Accessories or documentation are missing

Partial refund amounts are determined case-by-case based on condition.

8. Non-Returnable Items

The following cannot be returned:

• Customized or personalized items
• Items purchased during final sale events
• Items obviously damaged by customer misuse
• Clearance items (when marked as final sale)

9. Defective Item Claims

For defective items:

• Contact us within 14 days of receipt
• Provide photographs of the defect
• Include relevant details (how defect manifested, when discovered)
• We'll arrange replacement or refund

Manufacturing defects are covered without return shipping costs.

10. Warranty Coverage

Beyond the return window:

• All Items: Lifetime quality warranty covering manufacturing defects
• Stitching & Construction: Covered for entire garment lifespan
• Seams & Hems: Repair services available at-cost beyond warranty

Warranty covers manufacturing defects, not normal wear or misuse.

11. Lost Returns

If your return package is lost in transit:

• You're responsible for filing claim with shipping carrier
• Keep tracking information and proof of shipment
• We'll work with you once carrier resolves claim
• Insurance is recommended for valuable returns

12. International Returns

International returns may involve:

• Higher shipping costs
• Longer processing times
• Customs documentation requirements
• We'll provide detailed instructions for international returns

13. Exceptions

We may refuse returns for:

• Items obviously misused or damaged
• Items with security tags removed
• Items clearly not in original condition
• Items apparently used extensively

Our team makes case-by-case determinations based on condition.

14. Contact Information

Returns Email: returns@shaneapparel.com Response Time: 24-48 hours Processing: 5-7 business days after item received and inspected